John Wood

Shareware Developers: A Registration Service that Rocks

A couple of weeks ago I was looking for a company that would accept credit cards and fulfill orders for shareware products - generating registration keys, providing some level of support and generally being reliable and helpful.

After reearching about 10 different registration services, I finally found one that I was happy with: BMT Micro Software Registration Services.

My intiial research involved sending each service company an email asking them if they can provide some details about how I might integrate my custom key generation software with their system. It was a short email.

Several just ignored my email. Some wrote back with either a simple link or some standard verbiage that didn't really answer my question. And when I asked them to clarify they didn't respond. My gut feeling was - if they're not willing to help me at this stage, they certainly won't be willing once I have the account set up.

However BMT Micro not only responded within the hour, but they sent me what seemed to be a personal, detailed explanation that directly answered my question. They offered to help more. Each response came just minutes after I hit the send button.

I had the account set up in about 10 minutes. No charge whatsoever.

Over the next couple of days we had a dozen or so emails back and forth (including over the weekend), each providing prompt and very detailed responses to my queries. With their help getting the key generator set up was a breeze, far easier than I imagined.

When you log in to their vendor area you feel like they've thought of everything - ways to pass in test orders, pricing tiers, discount coupons, gift certificates, custom order forms - you name it, they support it.

Their helpfulness didn't just stop after my intiial order page was set up - they would even go beyond that and make suggestions about how to improve the registration process I had come up with. How about that for customer service?

Overall they were extremely helpful and I highly recommend them.

Note - I do not represent and have absolutely no affiliation with the BMT Micro.

If you want more information just go to their website: www.bmtmicro.com.